Program Guidelines

Washing HandsThese guidelines are designed to ensure that everyone stays safe and has a wonderful experience:

  • Parents and caregivers must play and stay with their children. For safety reasons, please do not leave your child unattended for whatever reason - this includes visiting our thrift store.
  • Encourage pick-up and clean-up before moving on to another activity - including when staff give the 5 minute warning - this will make your home life better too.
  • Expose your children to all play experiences by showing them how to play safely, especially on the push and pull toys inside and outside
  • Parent and child participation is expected at circle time. If this is difficult for your child please inform a staff member and we can brainstorm ideas around this.
  • Each day families visit the playroom for the first time. Please make an effort to welcome them into our drop-in program. Feel free to discuss playroom routines and guidelines and encourage them to sign up for special activities.
  • Please turn your cellphone to vibrate and keep calls to a minimum as they can disrupt programming.
  • For the safety and comfort of all familes, we request that each adult has no more than three children with them. Please speak to a member of staff if you have any concerns.


We are asking families to keep their children at home if they have had any of the following symptoms in the previous 24 hours:

  • A fever over 100F or 37.8C
  • Vomiting or diarrhea
  • Runny nose with any colored discharge
  • Coughing, sneezing and/or other cold or flu symptoms
  • Croup or inflamed mouth or throat
  • Any unexplained rashes
  • Unusual fatigue or irritability
  • Ear pain

Children often will seem to recover very quickly after having some of these symptoms, however they often are still sick and need this extra time to rest and recover. We are asking for your cooperation with this for the benefit of everyone who uses the services of RFP.

If staff members feel that your child is too sick to attend the drop in programs, they may ask you and your child to leave in the best interests of everybody.


At the main site, when children want snack, families can incorporate it into their freeplay taking time to find a place to sit and not run around while eating. Please feel free to utilize the kitchen area for food storage and cutting up. Remember to label your food so that others are aware of whose it is. Some snack suggestions are - raw vegetables, fruit, cheese and crackers, or sandwiches.

We offer an allergy-aware environment. We ask that families avoid bringing products containing nuts as a snack.


To ensure the drop-in program at the main site is as safe and comfortable for everyone, a red stop sign will be put on the door and the fence if the program is full. To help avoid this happening, we ask families to come no more than 3 times per week. At the moment, the program is busiest on Tuesday and Wednesday mornings.

Please take a look at the other Richmond Family Place programs happening in Richmond.

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